Do you offer therapy services in-person or online?
Each therapist at EMDR Therapy Austin has their own set meeting availability. Some therapists provide both in-person and virtual services, while others may only provide services virtually. Please read over your therapist’s bio on Our Team page to learn about where they conduct services.
In-person services are conducted at our northwest Austin office location. We are located at 4601 Spicewood Springs Rd., Building 3, Suite 200, Austin, Texas 78759. Our office is located in the Stillhouse II office suite at the very back of the office park.
Virtual services provided by therapists at EMDR Therapy Austin are confidential and secure and will be accessed through an easy-to-use, HIPAA compliant platform, called SimplePractice. Should you conduct your therapy services virtually, you will receive detailed instructions for how to access the video portal. Here are a few tips for making the most out of your online therapy session.
What are your rates for therapy? Do you offer a sliding-scale?
Counselors at EMDR Therapy Austin are highly skilled trauma specialists who provide a tailored approach to treatment utilizing various cutting-edge modalities, such as EMDR and NARM. Each of our trauma counselors has their own set fee, which you can find listed below and on their profile under the Our Team page.
Addison Browne, LPC Associate- EMDR therapist: $150 per 50 minute session
Caitlin Hargrove, LPC Associate- EMDR therapist: $165 per 50 minute session
Brittany Fellwock, LPC- EMDR therapist: $225 per 50 minute session
While we do not offer sliding-scale or reduced fees at this time, please do not be deterred from contacting us if you would like help finding a therapist who fits your budget.
We list our fees on our website to be as transparent as possible, which is something you can expect in working with us. Your care is important to us, and if our rates are not within your budget, we will make every effort to help you find services that meet your needs. This list of low to no cost and sliding-scale therapy services is a good place to start.
Do you accept insurance?
EMDR Therapy Austin does not accept any form of insurance at this time. We accept credit, debit, HSA, and FSA cards, and we collect payment at the time services are provided. If you’d like to pursue out-of-network reimbursement, we can provide a receipt (called a Superbill) for you to submit directly to your insurance company. We want you to feel comfortable with the financial aspect of your counseling. Therefore, please check with your insurance provider to learn about your out-of-network mental health coverage prior to beginning treatment with us.
If you would rather have the reimbursement process handled for you, we have partnered with Reimbursify for you to easily submit your claims for out-of-network health insurance reimbursement. Your first claim is free to file, and subsequent claims are charged a small fee. You can read more about Reimbursify here.
I’m interested in working with one of the therapists at EMDR Therapy Austin. Do you offer an initial phone consultation? How can I schedule a time to talk?
We believe that the relationship that is formed between the client and therapist is a central part of why therapy works. It’s important that you have a sense of comfortability with your therapist in order to create a space for you to heal. Therefore each therapist at EMDR Therapy Austin offers a free, 20 minute phone consultation to help you determine if we will be a good fit to work together.
To schedule your initial consultation, message us through our contact page or send your preferred therapist an email directly. You can also give us a call at 512.503.0700. We will then coordinate and find a time to set up a phone call. Please note that confidential information should not be sent through our online form or email. Your therapist will respond to inquiries usually within 48 business hours.
What happens during the initial consultation?
The initial consultation is an opportunity for you to tell your potential therapist a bit about what is bringing you into therapy at this time and for the therapist to answer any questions that you might have. Additionally, the therapist will tell you about their approach and how they can help. All the while both you and your potential therapist are assessing if you are a good fit to work together. Fit, fee, and scheduling are important components when making a decision about your therapist. So, you and the therapist will discuss fees and scheduling as well.
What happens if I have a consultation and the therapist and I determine that we are not a good fit to work together?
This happens from time to time. You may decide that the therapist’s availability/location, fee, or their approach are not what you are looking for. Or based on our conversation, the therapist may determine that another counselor may be a better fit— usually because your presenting concerns are outside of their area of specialization or they believe another therapist’s training would be better suited for you. If you or the therapist determine that working with another counselor will be best, they will provide referrals if you’d like.
If me and my therapist agree to work together, do I have to receive EMDR therapy?
No— you have the right to decline any treatment modality or intervention that your therapist suggests in your work together. While EMDR is an evidence-based therapy and a widely used treatment method for a number of concerns, it may not be best for your particular presenting problem or desired goals. If this is the case, your therapist may propose another approach or they can make referrals to other therapists who may be better able to help.
If you are interested in EMDR therapy, take some time to discuss this with your counselor. If they believe that EMDR would be an effective form of treatment for your presenting concern and goals, you and your therapist will explore the process and possible risks and benefits before incorporating it into your work together.
EMDR is just one form of trauma therapy. Counselors at EMDR Therapy Austin are highly skilled and are trained in various modalities that are effective at treating all kinds of trauma and the resulting physiological impacts and identity distortions trauma creates. Your therapist is happy to discuss their training at any point during your work together.
What is the appointment cancellation policy?
To cancel or reschedule an appointment, please provide a 24 hour notice via phone call or email. We do not accept text messages as a method of communication, including informing your therapist of a cancellation or reschedule. If you cancel or reschedule less than 24 hours before your appointment start time, we charge the full session fee.
Where are you located and what are your hours of operation?
Our office is located at 4601 Spicewood Springs Rd., Building 3, Suite 200, Austin, Texas 78759.
Some of our therapists provide in-person services, while others may offer only virtual services. Please confirm with your therapist where your services will be conducted.
Our business hours are as follows:
Monday - Thursday: 9am - 5pm
Friday - Sunday: Closed
Do you provide therapy to individuals under the age of 18?
No— Our therapists only work with adults 18 years of age and up. We have a wonderful network of colleagues who provide therapy to minors (including EMDR therapy for minors)— we'’d be happy to pass along some referrals if you’d like.